https://www.youtube.com/watch?v=_9V83DpSwc0
THE STORY
“When digital transformation is done right, it’s like a caterpillar turning into a butterfly, but when done wrong, all you have is a really fast caterpillar.”
Explore Hive
• Know your members
• Build strategic plans based on real business intelligence
• Direct marketing based on sales data and attribution
• Understand more about your membership for service provision and product design
• Benchmark your Credit Union against other participating CUs
- Makes the credit union available for the member when and where needed
- Gives a better and more seamless process to make us competitive
- Communicate with your members when they need to hear from you
- Use multiple communications channels
- Outbound marketing bespoke to member needs
- Automate marketing communications
- Direct marketing with live data
- A flexible platform with easy connectivity means easier integration with other services
- Offer services at a time and place that suit your membership
- Plug into the developments in Fintech to offer members more
- Create new services and products that meaningfully help members
- As membership grows “knowing” members becomes difficult. Hive helps staff to know the member
- Virtualisation of processes such as AML gives your staff more face time with members
- Enables the Credit Union advantage – Personal Service
- Questions like “How can we better serve our members?” can be answered with real data
- “How we can we better serve the community?”
- Investment in marketing can be properly assessed
- Benchmarks with other participating Credit Unions create a national picture for big questions
- Collaboration directed by business intelligence
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