Hive features include:
Manage sales, marketing and service requests; capture consents and engage members using bulk email, SMS and Ezines.
Pipelines, task automation, diary integrations and visual indicators ensure timely and accurate processes.
Analytics and dashboards to segment markets, profile members and manage performance in real-time.
When combined with Digital Marketing and FinTech Enablers, members receive a frictionless journey that allows them to apply for a loan within 5mins. Credit unions receive the application in real-time and achieve conversion rates of up to 93%.
Hive is based on world-class Microsoft cloud technologies. Credit unions receive a constant stream of new functionality and can integrate solutions from CUDA’s FinTech marketplace and third-parties with API capability.
Costs are minimised using collaborative, not-for-profit shared, and the Hive User Group own the product roadmap and determines which functionality is prioritised.
Launched in 2019, Hive has helped credit unions enhance member experience, grow income and generate rich data to improve business design and performance. For more information contact us or visit http://www.solutioncentre.ie.